Privacy Policy

1. Information we collect

We may collect information you provide directly, including your name, email address, telephone number, practice or organization name, number of providers, and the contents of messages or service inquiries.

We may also collect limited technical information automatically, such as IP address, browser type, device type, referring pages, pages visited, and general interaction data. This information helps us maintain security and improve website performance.

2. How we use information

• Respond to questions, billing-audit requests, and service inquiries.
• Provide, operate, secure, and improve our website and services.
• Communicate about requested services, account activity, and relevant updates.
• Prevent fraud, misuse, security incidents, and other harmful activity.
• Meet legal, regulatory, contractual, and compliance obligations.

3. Protected health information

Our public contact forms are not intended for patient records or protected health information ("PHI"). Please do not submit patient names, medical records, insurance details, or other sensitive health information through general website forms.

When we provide services involving PHI for a healthcare customer, that information is handled under the applicable service agreement, Business Associate Agreement, and HIPAA requirements. Those agreements govern our handling of PHI in connection with contracted services.

4. How we share information

We do not sell personal information. We may share information with trusted service providers that support hosting, communications, security, analytics, or business operations, subject to appropriate confidentiality and data-protection obligations. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of business assets.

5. Cookies and similar technologies

We may use essential cookies and local browser storage to operate website features, remember preferences, support PWA installation, and maintain security. Where analytics technologies are used, they help us understand site performance and usage trends. You can control cookies through your browser settings, although disabling some storage may affect website functionality.

6. Data retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, and contractual requirements. We use administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system, however, can be guaranteed to be completely secure.

7. Your privacy choices

Depending on your location, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also unsubscribe from promotional email using the link provided in a message. We may need to verify your identity before completing a request.

8. Third-party links and children's privacy

Our website may link to third-party websites that have their own privacy practices. We are not responsible for those external sites. Our website and services are intended for businesses and healthcare professionals and are not directed to children under 13.

9. Policy updates

We may update this policy as our practices, services, or legal obligations change. The revised version will be posted on this page with a new "Last updated" date.

10. Contact us

For privacy questions or requests, contact us at info@rcmsaver.com.